Scam Alert: “Rackspace Email Revalidation” is a Phishing Attempt

If you've recently received an email that looks something like this:

Subject: Reminder to Revalidate Your Rackspace Email
From: Rackspace (or a similar name)

Dear Customer,

This is a reminder to revalidate your Rackspace email account before June 30, 2025.

This notice applies to your email: This email address is being protected from spambots. You need JavaScript enabled to view it.

To avoid any disruption to your email service, please log in using your current email address and password to complete the validation process.

Don’t click. Don’t respond. And whatever you do, do not enter your password.

This is a classic phishing scam designed to trick you into handing over your login credentials.

Let’s Break Down Why This Email Is a Scam

1. Generic Greeting

Legitimate companies like Rackspace will almost always address you by your full name or the name on the account. “Dear Customer” is a red flag—it’s how scammers avoid personalizing thousands of spam emails.

2. Urgency to Trick You

Scammers often create a false sense of urgency. In this case, they warn that your email access will be disrupted if you don’t act quickly. This is designed to make you panic and click the link without thinking it through.

3. Unverified Login Link

The biggest danger is in the “log in” link. Although it might look like a Rackspace URL, it usually sends you to a lookalike website that steals your login information. These fake sites can look nearly identical to the real thing.

Pro Tip: Always hover over links before clicking. If it doesn’t lead to a verified domain like rackspace.com, it’s a scam.

4. You Didn't Request It

If you didn’t initiate a validation process or weren’t notified through your actual Rackspace portal, it’s suspicious. Rackspace (and most reputable companies) won’t randomly require revalidation via email.

5. Spoofed Email Addresses

Scammers can fake the sender name to look like it's coming from Rackspace. Always check the actual sender’s email address, not just the display name. If it ends in anything other than @rackspace.com, it’s fake.

What To Do If You Received This Email

• Do NOT click any links.

• Do NOT enter your credentials.

• Mark the email as spam or phishing in your email client.

• Report the email to Rackspace by forwarding it to This email address is being protected from spambots. You need JavaScript enabled to view it..

• If you clicked the link and entered your information, change your password immediately and enable two-factor authentication (2FA) on your account.

How to Stay Safe from Email Phishing Scams

• Use 2FA on all your accounts.

• Never trust urgent or threatening emails without verifying them independently.

• Log in directly by typing the URL into your browser rather than clicking email links.

• Regularly review account activity and email forwarding rules to detect tampering.

Final Thoughts

Scammers are getting smarter, but so can you. Emails like this one use fear and urgency to steal sensitive information. Stay cautious, trust your instincts, and always verify before you click. If it feels off, it probably is.

If you’re ever unsure about an email, contact the service provider directly through their official support channels—not the links or contacts in the suspicious email.