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Concept Digital Media Internet Blog

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Is Home Advisor using your business name to send work to your competitors?

A few weeks ago I received a disturbing screen shot from an upset client.home advisor logo

A client was notified by one of their customers that while searching the internet to find the business’s phone number the customer saw an ad that had my clients name but did not go to their website.

Upon investigation we discovered the website was hvac.zone and they were running PPC ads using the business name of my client. The PPC ad directs people to a website and asks them to enter information to receive a free HVAC quote.

Turns out hvac.zone is run by Local Clarity Internet Marketing out of Irbid Jordan. So I went to the website and entered my information to see what would happen.

I received calls from Sears and one other local AC company which is a competitor of my client. When I explained to them what I did to initiate this contact and why, they both informed me that they received my information as a lead through Home Advisor.

About 15 minutes later Home Advisor called me to make sure I found an AC company and I explained the whole situation to a pleasant lady who acted like she was very apologetic, claimed she was unaware of this practice, and promised she would pass the information along to a supervisor. I asked her to forward my email address so I could send a screen shot of the ad. I never heard back from anyone at Home Advisor.

 

Concept Digital Media works with a lot of trade companies including HVAC, Plumbing, Roofing, Carpet Cleaning, etc.  I find it to be a huge problem if Home Advisor is misleading the public by using the names of reputable local companies to send leads to other businesses that may or may not share the same values and work ethic.

I wonder how many other honest hardworking business owners are having their business name used to steal leads by Home Advisor in this way? Even if Home Advisor is unaware of this and just outsourcing work overseas – they ultimately should be held accountable for this.

Many companies use tactics like this, and unfortunately unless you are Coke or Verizon it’s very hard to stop competitors from using your name to mislead internet visitors.

I’ve advised my clients to terminate their contracts with Home Advisor and all of them said they never received quality leads anyway. As for Home Advisor, hopefully their own deceitful tactics ultimately will hurt them more than the local businesses they try to steal from.

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Comments 1

Guest - Bill Cutrer (website) on Monday, 14 January 2019 00:18

This doesn't surprise me at all. A few years ago we had a client discontinue services with them to discover they had populated a number of Local Business Listing sites with profiles for the client but with a different phone number. They were overwriting these LBL so if a branded lead came in they would attribute the lead to them and charge the contractor for it. When the contractor discontinued service, they rerouted the number to their lead desk to give to the contractor's competitors.

This doesn't surprise me at all. A few years ago we had a client discontinue services with them to discover they had populated a number of Local Business Listing sites with profiles for the client but with a different phone number. They were overwriting these LBL so if a branded lead came in they would attribute the lead to them and charge the contractor for it. When the contractor discontinued service, they rerouted the number to their lead desk to give to the contractor's competitors.
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